Research

I am studying, designing, and developing accessibile technologies that help aging populations and people with vision impairments engage in online communities and with resources in meaningful ways. Read below for a list of active research projects.

Accessible Voice Interfaces

Voice interfaces like voice assistants can be used as a more accessible means for accessing resources like information online or social support, particularly for people who face challenges using smartphones or computers. Yet, forms of information seeking helps people access critical resources that can sustain and improve well-being. I study how we can leverage voice interfaces as a tool to facilitate easier information access.

Transportation as a Resource

Transportation is key for social and economic mobility, but can be challenging for people with disabilities such as vision loss or mobility challenges to access. I am interested in understanding how emerging forms of transportation (i.e. autonomous vehicles and ridesharing) can be more accessible to communities. Relevant papers:

  • Stories from the Front Seat: Supporting Accessible Transportation in the Sharing Economy . CSCW 2019. (PDF)
  • Understanding Trust, Transportation, and Accessibility through Ridesharing. CHI 2019. (PDF)
  • Understanding the Power of Control in Autonomous Vehicles for People with Vision Impairments. ASSETS 2018. (PDF)
  • 'We can go anywhere': Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India. CSCW 2018.
  • Facilitating discussion and shared meaning: Rethinking co-design sessions with people with vision impairments. PervasiveHealth 2018. (PDF)

Online Engagement + New Forms of Social Support

Some people cannot easily access computers, smartphones, and traditional forms of internet access everyday, and others may not want to. Yet, internet access does provide resources like social support and can affect emotional well-being. This is particularly important for aging populations who are at higher risk for isolation and depression. My prior work has investigated how older adults currently engage online to inform how to better engage those who do not participate. Rather than force people to use computers and smartphones, I study how we can use technologies people are familiar with and interested in using by mostly studying how landline phones and smart speakers can be leveraged as a source of social support. Relevant papers:

  • xPress: Rethinking Design for Aging and Accessibility through a Voice-Based Online Blogging Community. CSCW 2017. (PDF)
  • Subcontracting Microwork. CHI 2017.
  • "Tell It Like It Really Is": A Case of Online Content Creation and Sharing Among Older Adult Bloggers. CHI 2016. (PDF)
  • "Why would anybody do this?": Understanding Older Adults’ Motivations and Challenges in Crowd Work. CHI 2016. (PDF)
  • Exploring Traditional Phones as an E-Mail Interface for Older Adults. TACCESS 2016. (PDF)
  • An Approach to Audio-Only Editing for Visually Impaired Seniors. ASSETS 2016. (PDF)
  • Exploring Cognitive Benefits as an Alternative Motivation for Engaging Older Adults in Crowdwork. HCOMP 2015.
  • Pinteresce: Exploring Reminiscence as an Incentive to Digital Reciprocity for Older Adults. CSCW 2014.